PPF material
Eligible PPF products carry manufacturer cover against defined material defects, subject to the chosen film and its written terms.
Make an enquiry Installation & material warranty
Clear cover.
Clear responsibilities.
A straightforward guide to what your PPF or vehicle wrap warranty is designed to cover, what it does not cover and how to protect it through the right inspection and aftercare.
Material · Installation · Aftercare
Read the terms ↓Three parts to understand
Know which promise applies.
Vinyl material
Eligible vehicle-wrap films carry material-specific cover. Duration varies by manufacturer, colour, finish, panel position and intended use.
Installation
Possible application or workmanship concerns are inspected by Adept and treated separately from a manufacturer material claim.
Your quotation and handover pack identify the exact film installed and the terms that apply to it. Those written documents take precedence over this website summary.
Potentially covered
Defects—not every form of damage.
Subject to inspection and the applicable product terms, a valid claim may include a manufacturing defect or an installation fault such as eligible lifting, cracking or discolouration.
- Verified manufacturing defects
- Eligible lifting linked to installation
- Eligible cracking or abnormal discolouration
- Replacement with the same or closest available material
Common exclusions
Where warranty
cover stops.
A warranty protects against defined faults. It is not insurance against accidents, severe impacts, weak paint, unsuitable cleaning or ordinary deterioration.
Impact damage
Accidents, dents, severe stone strikes or external forces that puncture or deform the film.
Unsuitable washing
Damage caused by an incorrectly used pressure washer, harsh chemicals or non-approved cleaning methods.
Interference
Film that has been trimmed, lifted, glued, tampered with or repaired by another party.
Paint failure
Paint or lacquer lifting from poor, repaired, resprayed or otherwise unsound surfaces beneath the film.
Wear and environment
General weathering, neglect, contamination left untreated, hail or other exceptional natural events.
Material characteristics
Expected finish traits such as orange peel, adhesive lines or glue-hatch patterns within some products.
Chrome and other highly specialised wrap films: chrome wraps are excluded from Adept's standard five-year wrap warranty because of the material's complexity and conformity. Any alternative cover will be stated in writing before installation.
Keep the cover valid
The warranty continues after handover.
Correct washing, prompt reporting and the required check protect both the installation and your ability to make a valid claim.
01Attend the required post-installation inspection within 20 days of installation.
02Follow the Adept aftercare instructions supplied for the exact film or finish.
03Keep pressure washers safely away from exposed edges and never direct high pressure beneath the film.
04Use suitable automotive products and remove contamination such as bird lime promptly.
05Report a possible fault quickly and do not attempt a repair yourself.
Making a claim
Show us the issue.
We’ll inspect the cause.
Please do not alter the area before assessment. Clear photographs and the original installation details help us respond quickly.
Photograph
Take clear close and wider photographs without pulling, cutting or pressing the film.
Contact
Email or WhatsApp Adept with your name, vehicle registration, installation date and a description.
Inspect
We will arrange to assess the vehicle and determine whether the issue is material, installation or external damage.
Resolve
For a valid claim, Adept will explain the appropriate repair or replacement route under the applicable written terms.
Warranty questions
The points owners ask most.
01Is the material warranty the same as Adept's installation cover?+
No. Manufacturer material cover relates to eligible defects in the selected film. Installation concerns relate to the way the material was fitted. The applicable product, duration and terms are confirmed on your quotation and handover documents.
02Does PPF guarantee that stone chips cannot reach the paint?+
No film can guarantee protection from every impact. PPF is designed to absorb minor abrasions and normal road debris, but a sufficiently severe stone strike, collision, dent or sharp impact can penetrate the film and damage the panel beneath.
03What should I do if an edge lifts or I notice a possible defect?+
Do not trim, pull, glue or press contaminated film back into place. Photograph the area, note when it appeared and contact Adept promptly so the vehicle can be assessed before the issue becomes larger.
04Can the warranty transfer to a new owner?+
Adept's current warranty is issued to the original customer and is not transferable when the vehicle is sold, unless different written terms were supplied for that specific installation.
Important: This page is a plain-English overview, not the complete contractual warranty. Cover depends on the product, vehicle, installation date, maintenance and written terms supplied for the work. Full payment is required before a claim can be completed. Adept's current customer warranty is not transferable unless your written terms expressly state otherwise.
Ask for the applicable terms before booking ↗